To support the Sales & Marketing Manager in achieving business targets, managing assigned customers and territories, developing new business, and ensuring effective sales and collection activities.
Key Responsibilities / KRAs
1. Sales Target Achievement
Support the Sales & Marketing Manager in achieving annual and monthly sales and revenue targets.
Achieve assigned individual and territory/customer-wise targets.
2. Lead Generation & Conversion
Generate qualified leads through market visits, references, digital platforms, directories, and other approved sources.
Follow up with prospects and convert qualified leads into business opportunities.
Maintain a healthy and updated sales pipeline.
3. New Customer Development
Identify and develop new customers.
Explore new markets, applications, and business segments.
Prepare customer development plans as required.
4. Collection & Outstanding Control
Follow up regularly for timely payment collection.
Monitor outstanding and overdue payments.
Support management in reducing outstanding receivables and avoiding bad debts.
5. Complaint & Internal Coordination
Coordinate with internal departments for timely resolution of customer complaints.
Follow up on technical, commercial, quality, delivery, and other customer-related issues.
6. Market Intelligence
Conduct market research.
Collect information regarding competitors, pricing, customer requirements, market trends, and new opportunities.
Provide relevant market feedback to management.
7. Planning & Reporting
Prepare customer development plans.
Monitor sales activities and support junior team members when required.
Submit accurate and timely sales, collection, lead, visit, enquiry, and customer development reports.
